Terms of service

These Terms of Service apply to your use of dsdrip.com and purchases from Dragon Star. The store is operated by Dragon Star Group LLC, a California business. In these terms, "Dragon Star," "we," "us" and "our" mean Dragon Star Group LLC.

Our Shipping Policy and Return and Refund Policy form part of the terms of your purchase. Personal information is handled as described in our Privacy Policy. Nothing in these terms limits consumer rights that cannot lawfully be excluded.

Shipping Policy: https://dsdrip.com/policies/shipping-policy
Return and Refund Policy: https://dsdrip.com/policies/refund-policy
Privacy Policy: https://dsdrip.com/policies/privacy-policy

Using the store

You must be legally able to enter into the purchase, and authorized to use the payment method you provide. If you are not legally able to contract, a parent or legal guardian must make the purchase on your behalf.

Please provide accurate contact, billing and delivery information and keep any account details secure. Let us know promptly if you believe someone has used your account without permission.

You must not use the store for fraud, unlawful activity, harassment, infringement of another person's rights or interference with the website's security or operation. We may restrict access reasonably necessary to address such activity. Restricting website access does not remove obligations we owe you for an existing order.

Products and sizing

Dragon Star curates products from independent brands, including brands based in China. Products are generally sourced and fulfilled through our partners; some stock may be fulfilled from Los Angeles. Dragon Star is the retailer responsible for your purchase and remains your contact for order issues.

Please read the individual product description, options and measurements before ordering. Sizes are not uniform across brands. Product photographs and screen settings can produce minor color differences, and measurements may have a stated tolerance. These practical differences do not excuse a materially inaccurate description or remove your rights if goods are faulty, incorrect or misdescribed.

Product availability can change. If an item you ordered is unavailable, we will contact you promptly and follow the delay or refund process in our Shipping Policy. We will not send a substitute without your agreement.

Prices, payment and order errors

The currency, product price, applicable charges collected by us and total payable are shown before you place an order. Standard shipping is included for supported destinations, as explained in our Shipping Policy. Optional shipping upgrades and applicable destination charges are addressed there. A payment provider may apply its own currency-conversion or account fees.

We may change prices for future purchases, but we will not increase the agreed price of your existing order without your express agreement.

We send an order confirmation after checkout. If we identify an error affecting the order, such as an incorrect price, description or availability, we will explain the issue and seek your agreement to any proposed change. If we cannot fulfill the order as placed and no alternative is agreed, we will cancel the affected item and refund the amounts due. We will not charge extra, substitute goods or issue store credit in place of a refund without your agreement.

We may decline or cancel an order where there is a genuine reason, such as unavailable stock, an unresolved payment problem, a legal restriction or reasonable evidence of fraud. We will notify you where permitted and refund any payment that must be returned. Order changes and cancellations do not remove your statutory rights.

Shipping, cancellations and returns

Our Shipping Policy explains sourcing, dispatch, delivery, tracking, customs charges and missing parcels. Any timeframe stated before your purchase applies to that order. Carrier or supplier involvement does not remove Dragon Star's responsibilities as the seller.

Email help@dsdrip.com as soon as you need to change or cancel an order. We will try to stop or amend an order that has not been dispatched; a voluntary cancellation is confirmed when we acknowledge it. Statutory cancellation rights and rights arising from delayed dispatch remain unaffected.

Our Return and Refund Policy provides a 30-day return-request window for eligible items, free eligible return shipping from the United States, and customer-paid international return postage for change-of-mind returns. It also explains damaged or incorrect items, refund timing, return-and-reorder arrangements for size or color changes, and statutory withdrawal rights where applicable.

Promotions

Promotions apply for the period and under the conditions stated in the offer. A code must be entered before checkout is completed unless we agree otherwise. Refunds reflect the amount actually paid after discounts. Any allocation of an order-level discount across items will be fair and consistent with the offer and applicable law.

Website content and customer reviews

The website's original text, graphics, branding and other content belong to Dragon Star or the relevant rights holders. Brand names and product imagery may belong to the featured brands. You may browse and use the site for shopping; reproducing or commercially exploiting protected material requires the appropriate permission or another lawful basis.

If you submit a product review for publication, you permit us to display it with the display name you supplied. You must have the right to submit any accompanying content. Reviews should reflect your actual experience. We may remove unlawful, abusive, fraudulent or irrelevant material, but we do not require positive reviews or prohibit honest criticism.

Third-party services

Our store uses Shopify and other providers for functions such as payments, fulfillment, delivery and communications. A provider may have additional terms governing its own service. Links to other websites are provided for convenience; those websites have their own practices and terms. This does not exclude our responsibilities for goods we sell or obligations imposed on us by law.

Email and text messages

We may send service messages needed to manage your order, such as confirmations, delivery updates or support replies. Marketing subscriptions are optional and are subject to the choices you make and applicable consent requirements. Agreeing to these terms alone does not subscribe you to marketing.

If you subscribe to Dragon Star marketing text messages, you agree to receive recurring promotional messages at the number you provide, which may be sent using automated technology. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. You confirm that you are the subscriber or an authorized user of that number. Please tell us if your number changes.

To unsubscribe from marketing texts, reply STOP to the number that sent the message where replies are supported, or use the unsubscribe link provided in the message. If the sender does not accept replies, or either method fails, email info@dsdrip.com with the mobile number you want removed. You may also contact us through our published contact details to withdraw consent. We will honor valid opt-out requests as required by law. You may receive a non-promotional message confirming an opt-out.

For help, reply HELP where supported or email info@dsdrip.com. Text-message delivery depends on your carrier and device and is not guaranteed; carriers are not liable for delayed or undelivered messages to the extent permitted by law.

To stop marketing emails, use the unsubscribe link in the email or contact info@dsdrip.com. Unsubscribing from marketing does not prevent necessary, lawful communications about an existing order. How we handle personal information is explained in our Privacy Policy: https://dsdrip.com/policies/privacy-policy

Service availability and responsibility

We take reasonable care to keep the website accurate and available, but occasional errors, maintenance or interruptions can occur. We may correct site information and change or suspend website features. Doing so does not change rights attached to an order already placed.

Our liability is governed by applicable law. We do not exclude or limit liability for fraud, deliberate misconduct, death or personal injury caused by negligence, mandatory consumer guarantees, or any other liability that cannot lawfully be excluded or limited.

Where permitted by law, we are not responsible for losses that were not reasonably foreseeable from our breach or for losses caused solely by your misuse of the website. Nothing in this paragraph excludes a required refund, remedy for faulty goods, or responsibility that the law places on us despite a supplier, carrier or service provider being involved.

Governing law and disputes

These terms are governed by California law and applicable United States federal law. If mandatory consumer protections in your place of residence apply, you retain those protections and any right to bring a claim in a court available to you under that law.

Please contact info@dsdrip.com if you have a complaint so we can try to resolve it. This does not require you to give up a legal remedy or delay a claim beyond a statutory deadline.

Changes and interpretation

Updated terms apply prospectively from the time they are posted, or a later date stated in them. The terms disclosed when you placed an order continue to govern that purchase unless we agree on a lawful change. We will provide any additional notice required by law.

If a provision is unenforceable, the remaining provisions continue to apply where they can reasonably operate without it. Our failure to enforce a provision on one occasion does not automatically waive it for the future.

Contact

Dragon Star Group LLC, trading as Dragon Star
900 West Temple Street, Ste 629B
Los Angeles, CA 90012, United States
Order, shipping and return support: help@dsdrip.com
General, privacy and marketing enquiries: info@dsdrip.com
Telephone: Available upon request

This is our business correspondence address. Please obtain return instructions before sending merchandise.