Shipping policy

Dragon Star is operated by Dragon Star Group LLC in Los Angeles, California. We curate clothing, footwear and accessories from independent brands. Most orders are sourced and fulfilled through our partners in Asia; some available stock may ship from Los Angeles.

Shipping destinations and charges

We ship to the destinations available at checkout. Standard shipping is included in our product prices for supported destinations. Any optional expedited shipping charge is shown before you place your order.

If we discover that a delivery address cannot be served, we will contact you to discuss an alternative. If we cannot agree on a suitable delivery arrangement, we will cancel and refund the affected order. We will not charge an additional shipping amount without your agreement.

Processing and dispatch

Processing includes confirming supplier availability, obtaining the item and preparing it for shipment. An item being available to order does not necessarily mean it is held in our Los Angeles inventory.

Any processing or dispatch timeframe stated on the product page or at checkout before you order applies to that purchase. If no specific dispatch timeframe is stated, we will dispatch within 30 calendar days of receiving your completed order and payment authorization. Dispatch means handing the parcel to the carrier, not simply creating a shipping label.

If an item becomes unavailable or we cannot meet the stated dispatch timeframe, we will contact you before that deadline with an explanation and, where possible, a revised dispatch date. You may agree to wait or cancel the affected item for a refund. We will not substitute a different item or keep an unshipped order open beyond its dispatch deadline without your express agreement. If you decline the delay, we cannot offer a workable revised date, or we do not receive your agreement by the deadline, we will cancel and refund the affected item.

We issue refunds for cancelled, unshipped items within 7 business days, or sooner where required by law. If the entire order is cancelled before dispatch, we refund all amounts paid to us for that order. For a partial cancellation, we refund the cancelled items, their applicable taxes and any shipping or other charges attributable to them. We do not replace a refund with store credit without your agreement.

Delivery and tracking

Delivery time starts after dispatch and is separate from processing time. It depends on the destination, shipping service, customs clearance and local carrier. Any delivery estimate shown before purchase is the applicable estimate; an expressly agreed delivery deadline remains binding to the extent required by law. Contact help@dsdrip.com before ordering if you need an item for a particular date.

We send shipment confirmation and tracking information when available. Tracking can take time to update and may change when a local delivery carrier takes over. Some orders arrive in more than one parcel. We do not charge extra standard shipping because we choose to split an order.

Expedited shipping, when offered, applies to the carrier service after dispatch unless the offer expressly includes faster processing. It does not automatically shorten sourcing or preparation time.

Taxes, duties and customs

Included standard shipping covers transportation. Depending on the destination and shipping arrangement, import duties, import taxes and carrier clearance charges may also apply.

Taxes or duties collected by Dragon Star are shown at checkout. Amounts not collected at checkout may be payable to the carrier or customs authority before delivery, where applicable. We remain responsible for any taxes or charges the law requires us to collect or pay. Please contact us before ordering if you need clarification about destination charges.

Customs inspections can affect delivery. If a delay occurs, contact us and we will help investigate. A customs or carrier delay does not remove your legal cancellation or refund rights.

Order changes and cancellation requests

Email help@dsdrip.com with your order number as soon as you need to change an address, size or color, or cancel an order.

We will try to stop or amend an order that has not been dispatched. Because processing may already be underway, a change or voluntary cancellation is confirmed only when we acknowledge it. Once an order is dispatched, please follow our Return and Refund Policy. This does not restrict statutory cancellation rights or the right to cancel because we cannot dispatch on time.

Delivery problems

Contact help@dsdrip.com if a parcel is overdue, appears lost, arrives damaged or is marked delivered but cannot be found. Include your order number and any useful tracking information. We will work with our fulfillment partner and the carrier to investigate and explain the next steps.

Dragon Star remains your point of contact throughout delivery, including the local carrier stage. You do not need to purchase extra shipping insurance to receive the remedies due to you. If a parcel is lost in transit or we fail to deliver your order, we will arrange a refund or, with your agreement, a replacement, as appropriate under applicable law. We will not postpone a refund that is legally due while waiting for a carrier to reimburse us.

If tracking says delivered, we will review the delivery details with you and the carrier rather than rely solely on the tracking status. Please also check with household members, building reception or any delivery location you authorized.

Incorrect addresses and returned parcels

Please check your address before placing an order and respond to legitimate carrier delivery or collection notices. If a parcel is returned because of an incorrect address, missed collection or refusal, contact us to arrange the next steps.

Where the issue was caused by the information you supplied or a delivery you declined without a legal basis, you may be responsible for reasonable, actual additional shipping or return costs, where permitted by law. We will explain any proposed charge or deduction. We do not automatically forfeit the full order value, and we cover costs caused by our own error.

Returns and your rights

Return eligibility, return shipping and refund timing are explained in our Return and Refund Policy: https://dsdrip.com/policies/refund-policy

Calendar days include weekends. Business days are Monday through Friday, excluding US public holidays, unless applicable law requires a different calculation. Nothing in this policy limits consumer rights that cannot be excluded under applicable law. For shipping assistance, email help@dsdrip.com.