Refund policy

We accept returns of eligible items within 30 days of delivery. Return shipping is free for eligible returns from the United States. Customers outside the United States pay return postage for change-of-mind returns, including a preferred size or color change. We cover the necessary return costs for damaged, defective or incorrect goods.

Our voluntary return policy is additional to your legal rights. The conditions for a change-of-mind return do not limit remedies for faulty or misdescribed goods, or any statutory right to cancel a purchase.

Requesting a return

Email help@dsdrip.com within 30 calendar days of receiving the item. Include your order number or other proof of purchase, the item you want to return and, if you wish, the reason. The request date protects your return window if our reply takes longer. For items delivered separately, each item's 30-day window starts when you receive it.

We will provide the appropriate return address and instructions. Please contact us before sending anything back; the shipping label's origin address may not be the return address. Prior approval is not a condition for exercising a statutory cancellation right.

For a return under our voluntary 30-day policy, send the item within 14 calendar days after we provide the return instructions, unless we agree otherwise. Separate statutory deadlines are explained below. Keep proof of postage and tracking until the return is resolved.

Return condition

For a change-of-mind return, items must be clean, unwashed, unaltered and unworn beyond a careful indoor try-on, with their original tags attached. Please include accessories and any original product packaging you still have. Footwear should be tried on indoors on a clean surface.

Ordinary sale and discounted items have the same return eligibility as full-price items. We do not charge a restocking fee.

We may decline a voluntary return that does not meet these conditions, but we will explain the reason. These conditions do not override the separate rules for statutory withdrawal, or your rights if an item was defective, damaged or materially different from its description.

Limited exceptions

Items genuinely made to your personal specifications or personalized for you are excluded from voluntary change-of-mind returns where that exclusion was clearly disclosed before purchase. Sourcing a standard catalog item after you order does not make it personalized.

An item supplied with a protective hygiene seal may be excluded after that seal is broken only where it is genuinely unsuitable for return for health or hygiene reasons and the exclusion was disclosed before purchase. Otherwise, bodysuits follow the same return conditions as other garments.

These exceptions never remove rights relating to faulty, damaged, incorrect or misdescribed goods, or other rights that cannot lawfully be excluded.

Return shipping

For an eligible return from the United States, we provide a prepaid return label. Please use the supplied label and instructions. If you prefer to arrange your own postage, contact us first so we can agree on the arrangement.

For a change-of-mind return from outside the United States, you arrange and pay for return postage after receiving our instructions. The return may involve international postage. If you would like to know the return destination or estimate the cost before purchasing, email help@dsdrip.com. We recommend a tracked service and keeping proof of dispatch.

For damaged, defective, incorrect or materially misdescribed goods, we arrange or reimburse the reasonable, necessary return costs. Contact us before paying for postage so we can provide the appropriate method.

Size and color changes

We do not process direct size or color exchanges. You can return an eligible item and place a separate order for the option you prefer. The usual return conditions apply, and the new order is subject to the availability and price shown when you place it. We do not reserve replacement stock automatically.

Sizing varies between brands and products. Please use the measurements on the individual product page, and contact help@dsdrip.com if you need help choosing a size.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact help@dsdrip.com as soon as you notice a problem. Include your order number and a description. Photos of the item and packaging can help us resolve the issue, and we may ask for reasonable additional information.

We will arrange the appropriate repair, replacement, price reduction or refund under applicable law. We do not require an item to be unworn or in its original packaging where that would improperly prevent a valid faulty-goods claim. A problem reported after 7 or 30 days is not automatically excluded if legal rights still apply.

If the problem concerns a missing parcel, see our Shipping Policy: https://dsdrip.com/policies/shipping-policy

Refund amount and timing

For an eligible return under our voluntary policy, we inspect the item and issue the refund within 7 calendar days of receiving it. If we believe the return is ineligible, we will explain why within that period. Any shorter mandatory deadline applies.

Refunds go to the original payment method and cover the amount paid for the returned item after discounts, plus applicable taxes collected by us. An order-level discount is allocated fairly across the relevant items. We do not deduct the cost of the standard shipping included in the product price.

Optional expedited shipping charges are normally not refunded for a change-of-mind return after the service was provided, except where the law requires otherwise. For an entire order cancelled before dispatch, we refund all amounts paid to us. For partial cancellations, any charges attributable to the cancelled items are also refunded. If an error or faulty item is our responsibility, we refund the relevant delivery and other charges as required by law.

We issue refunds for cancelled, unshipped orders within 7 business days, or sooner if legally required. We do not force store credit instead of a refund. If the original payment method cannot accept a refund, we will contact you to arrange an appropriate alternative.

Your bank or payment provider may need additional time to post the refund. Contact us if it is not visible 10 business days after our refund confirmation. Payment-provider processing limits do not remove a refund right provided by law.

Duties, taxes or fees paid directly to a carrier or customs authority are not amounts we received. We can provide available order documentation to help you seek a repayment from that organization. This does not exclude any reimbursement we are legally required to make.

Cancellations and unavailable items

To request a change or cancellation, email help@dsdrip.com as soon as possible. We will try to stop or amend an order that has not been dispatched; because processing may already be underway, a voluntary cancellation is confirmed when we acknowledge it.

If we cannot dispatch within the timeframe stated before purchase, we will offer a revised date for you to accept or cancel and refund the affected item. We will not hold an unshipped order beyond its dispatch deadline without your express agreement. See our Shipping Policy for the full process. Statutory cancellation rights remain available independently of this voluntary process.

EU, EEA and UK withdrawal rights

Where EU, EEA or UK distance-selling rules apply to your purchase, you generally have a separate right to withdraw without giving a reason within 14 calendar days after you, or a person you nominate other than the carrier, receives the goods. If one order is delivered in separate shipments, this period generally begins when its last item is received. Applicable legal exceptions include qualifying personalized goods and unsealed goods that genuinely cannot be returned for hygiene reasons.

Tell us of your decision by emailing help@dsdrip.com or sending a clear written notice to the business address below before the deadline. You do not need our approval or a particular form. Dispatch the goods within 14 calendar days of giving notice. You are responsible for the direct return cost for a change-of-mind withdrawal unless we have agreed to pay it or the law requires us to do so.

We will reimburse you within 14 calendar days of receiving your withdrawal notice, but may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever happens first, where the law permits. When you withdraw from the entire order, reimbursement includes any amount paid for our least expensive standard delivery option. The extra cost of an optional delivery upgrade need not be refunded unless required by law.

You may inspect and try on goods as you would in a shop. Where legally permitted, we may make a reasonable deduction for loss of value caused by handling beyond what was necessary to establish their nature, characteristics and functioning. We do not impose a restocking fee for a statutory withdrawal. Other applicable legal guarantees and cancellation rights remain unaffected.

Optional withdrawal form

You may use this form or simply send a clear cancellation email. Complete only the details relevant to your purchase.

To: Dragon Star Group LLC, 900 West Temple Street, Ste 629B, Los Angeles, CA 90012, United States; help@dsdrip.com.

I give notice that I withdraw from my contract of sale for the following goods:
Goods and order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if sending this form on paper:

Contact

Returns and order support: help@dsdrip.com
Business: Dragon Star Group LLC, trading as Dragon Star
Business correspondence address: 900 West Temple Street, Ste 629B, Los Angeles, CA 90012, United States

Please obtain return instructions before sending a parcel; the business correspondence address is not an instruction to ship a return there. Calendar days include weekends. Business days are Monday through Friday, excluding US public holidays, unless applicable law requires a different calculation.