SPHINX PUNK quilted puffer

TRACKING INFORMATION
Once we process your order, and it is shipped to you from our partnered fulfillment center, you will receive tracking updates with DHL Express (if you selected this shipping method) or with the other carrier.

SHIPPING/PROCESSING TIME
The orders are usually dispatched in 3-7 business days, however, allow up to 2 weeks as the packages are shipped from our partnered fulfillment centers in Asia, depending on the particular product's vendor location, as we source directly from the featured indie brands. However, we also ship from our US location in Los Angeles based on stock availability.

If shipped internationally with DHL Express or YunExpress the package should arrive within 7-15 days for the Americas. Shipping times for other countries vary from 7 to 21 days. Please allow a maximum of 30 days for your order to arrive after it's shipped for when the order gets delayed in customs, as some countries are stricter than others. 

ORDER MODIFICATION
Prior to shipment, Dragon Star Group LLC reserves the right to amend prices on the website for the products purchased. To request a modification or cancellation of an order, please email help@dsdrip.com as soon as possible. Please note, you must reach out for change or cancellation within 24 hours. Once an order is placed, Dragon Star is not responsible for ensuring that it can be modified or canceled prior to shipment.

LOST PACKAGES
We will hold responsibility for any lost packages that have not reached your domestic country. Any lost or damaged packages within your country must be taken up with your local courier, unless you have purchased insured shipping. We can provide the contact information and tracking. If your package does not reach your domestic country within 60 business days after it is shipped out, we will provide a full refund or reshipment.

If the package requires pick-up, it is the customer's responsibility to retrieve it. If the package address was filled out incorrectly, the buyer is responsible for any losses that may occur. In the instance, a package is sent back to us, the customer has the option to have it re-shipped at their expense. If an address is one that we are unable to ship to, we will contact the customer, and they have 7 days to provide a new one or a refund will be issued. 

This entire agreement is one of the customer must oblige to regardless of your countries' consumer rights, since consumer protection does not hold on an international standpoint.

SHIPPING DELAYS
In the event of something that is out of our control delays shipping, we will mention this on the home page of our website. Our company cannot guarantee any delivery dates when shipping worldwide due to these circumstances. Nevertheless, our team always strives to do our very best at providing you with the most enjoyable and seamless customer experience.

We have a 30-day free return policy for US based orders, which means you have 30 days after receiving your item to request a return.

For non-US orders, same 30-day return policy applies, however, the customer must cover related shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@dsdrip.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@dsdrip.com.

CANCELLATIONS
If an order needs to be canceled or changed please contact us within 12 hours. During sales, cancellations may not be possible.

ORDER CHANGES
If the change is associated with changes in sizing and color we may or may not be able to grant that request after 12 hours or if the order has been processed.

EXCHANGES
We do not do size exchanges or color, please look at our size chart carefully and contact us for a size recommendation and note that digital color may differ slightly from the real life.

DAMAGED ITEM
We will only accept a refund if the item was damaged prior to shipping. Please do not attempt to abuse this policy and purposely damage the item; we have an accurate quality control team and there are areas that are inspected prior to shipping. If we determine that the damage was inflicted by the customer we will not allow for a refund. On the rare occasion that the item is damaged please keep the tags on within its original bag to prove it was not worn and then contact us. This must be done within 7 days or you may not be eligible for a refund.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please allow 2-5 business days for your bank to process the refund. Please note all orders are permanently archived after 180 days and no refund can be processed afterward.

NO STOCK
In the situation that an item on our end is out of stock. We will contact the buyer as soon as that happens and provide them with 3 options: exchange with a 10% funds bonus, store credit with an additional bonus, or a full refund of the item that is out of stock. If the buyer does not respond we will hold the order until a response is given.

UNIQUE REFUND SCENARIOS
The following are policies for specific situations: 
- Please be advised that we do not accept returns for body suit products and all related sales are final.
- If a buyer pays to ship and we refund one item, we will also refund half the shipping cost. If there is a buy 1 get 1 sale discount and one item must be refunded we will provide the maximum possible discount per unit averaged. Ex. (Buy 1 get 1 50% off. The maximum discount will be 25% off per product and we will keep 75% of the product that is still being shipped)

EUROPEAN CUSTOMERS
Please note that orders to the EU will be subjected to VAT tax/clearance fees upon delivery. In cases of refunds, these will not be reimbursed. We will also not refund orders where the customers reject the package and do not pay the tax.