We have a 30-day free return policy for US based orders, which means you have 30 days after receiving your item to request a return.
For non-US orders, same 30-day return policy applies, however, the customer must cover related shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
If an order needs to be canceled or changed please contact us within 12 hours. During sales, cancellations may not be possible.
If the change is associated with changes in sizing and color we may or may not be able to grant that request after 12 hours or if the order has been processed.
We do not do size exchanges or color, please look at our size chart carefully and contact us for a size recommendation and note that digital color may differ slightly from the real life.
We will only accept a refund if the item was damaged prior to shipping. Please do not attempt to abuse this policy and purposely damage the item; we have an accurate quality control team and there are areas that are inspected prior to shipping. If we determine that the damage was inflicted by the customer we will not allow for a refund. On the rare occasion that the item is damaged please keep the tags on within its original bag to prove it was not worn and then contact us. This must be done within 7 days or you may not be eligible for a refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please allow 2-5 business days for your bank to process the refund. Please note all orders are permanently archived after 180 days and no refund can be processed afterward.
In the situation that an item on our end is out of stock. We will contact the buyer as soon as that happens and provide them with 3 options: exchange with a 10% funds bonus, store credit with an additional bonus, or a full refund of the item that is out of stock. If the buyer does not respond we will hold the order until a response is given.
UNIQUE REFUND SCENARIOS
The following are policies for specific situations:
- Please be advised that we do not accept returns for body suit products and all related sales are final.
- If a buyer pays to ship and we refund one item, we will also refund half the shipping cost. If there is a buy 1 get 1 sale discount and one item must be refunded we will provide the maximum possible discount per unit averaged. Ex. (Buy 1 get 1 50% off. The maximum discount will be 25% off per product and we will keep 75% of the product that is still being shipped)
Please note that orders to the EU will be subjected to VAT tax/clearance fees upon delivery. In cases of refunds, these will not be reimbursed. We will also not refund orders where the customers reject the package and do not pay the tax.